How to Offer Effective Feedback
Exchanging regular feedback empowers teams to reach their goals, and helps create a culture of transparency and honest communication. Organizations that dedicate themselves to practicing transparent, everyday feedback reap many benefits, including stronger teams, improved performance and increased trust in leadership.
The tricky part is to deliver feedback in a way that does not put the feedback recipient on the defensive. The following steps will help you make feedback effective:
1. Create a Safe Environment
For feedback to be effective, create a work culture that accepts it. Foster an environment where people feel safe enough to make mistakes without fear of repercussions. Negative feedback feels much less threatening in a culture where mistakes are framed as learning opportunities. Leaders can set an example by openly discussing negative feedback they have received and explaining how they have been trying to improve.
Building a Culture of Learning at WorkStrategy+business Read Summary
The Truth Doesn’t Have to HurtAMACOM Read Summary
The 4 Stages of Psychological SafetyBerrett-Koehler Publishers Read Summary
The Fearless OrganizationWiley Read Summary
2. Tailor Your Feedback
A one-size-fits-all method of delivering feedback does not exist. Instead, tailor your feedback to the workplace situation at hand. Does the area of improvement you seek to address involve hard skills or soft skills? Does it involve an objective error or a subjective mistake? Vary your approach depending on the feedback topic.
3. Be Tactful – But Candid
Giving feedback is an art. It needs to be clearly articulated to be constructive but delivered in a non-threatening way. Management consultant Kim Scott refers to the ability of offering frank criticism without creating an adversarial relationship as “radical candor.” To exercise radical candor, be humble and helpful. Offer instant feedback that identifies flaws in a person’s actions, not their character. Be public when issuing praise but private when delivering criticism.
Radical CandorSt. Martin’s Press Read Summary
Give Compassionate Feedback While Still Being ConstructiveThe New York Times Read Summary
4. Inspire Productive Conversation
Get into the habit of providing regular, constructive feedback. You can do so in both formal and informal ways. Use short but regular feedback sessions to reflect on accomplishments and discuss areas of improvement. More informally, build feedback into a coaching management style. Offer feedback as well as ask thoughtful questions in your everyday workplace interactions. An ongoing feedback process promotes learning and builds trust.
The Feedback ImperativeRiver Grove Books Read Summary
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Find additional tips and best practices in the getAbstract Journal.