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For your knowledge advantage, we put together the most actionable insights from 9 getAbstract summaries (7 books with a total of 1778 pages, one video and one podcast) on this topic. If you did this work yourself, you would be busy for at least 2131 minutes (about 36 hours). Learn more.

“How Do I Address Wrong Things the Right Way?”

Speaking up and saying “no” sounds easier than it is – especially in economically uncertain times. But you can learn how to do it.

“How Do I Address Wrong Things the Right Way?”

Half-hearted nodding, embarrassed silence, professional disregard – and in the end nobody wants to have been the one who did it: Wrong decisions are made not because everyone agrees, but because no one dares to say no. The whole thing has terrible consequences when it comes to business and teamwork, but on top of that it can turn those who have never learned to say no into professional doormats. How do you prevent yourself becoming one?

Successful People Know How to Say No

Here’s a common dilemma: A friend asks you for help, and you comply. The 10 to 15 minutes of your time that your friend requested turns out to be closer to an hour. You feel good about helping, but you also feel bad: You could have used that time on important work that needed completing. Now, you’re further behind.

Lesson One: The more often you say no now, the less often you’ll have to say it the future.

Image of: The Art of Saying No
Book Summary

The Art of Saying No

Are you a professional doormat? If so, author Damon Zahariades can teach you how to stand up for yourself.

Damon Zahariades The Art Of Productivity
Read Summary

Lesson Two: You are the ultimate judge of your own behavior. Here are some verbal techniques you can use to block manipulation, and encourage productive communication and negotiation.

Image of: When I Say No, I Feel Guilty
Book Summary

When I Say No, I Feel Guilty

This classic manual explains how to become empowered and how to assert yourself to get what you want in every situation.

Manuel J. Smith Doubleday Broadway Publishing Group
Read Summary

The “Positive No”

Imagine that you are a police department’s hostage negotiator. An armed man who has just lost his job is holding his wife and children hostage in their barricaded home. He threatens to kill his family and himself unless the authorities turn over the boss who fired him so he can “administer fiery justice.” How do you tell this potential murderer no without jeopardizing everyone in the house?

The professionals who negotiate during such extreme situations know how to refuse in such a way that no one gets hurt. That’s a useful skill, even when lives are not at stake. William Ury, head of Harvard’s Global Negotiation Project, has negotiated agreements that have ended bloody conflicts around the world. Here, he outlines a nimble strategy for delivering a “Positive No” in every situation. 

Image of: The Power of a Positive No
Book Summary

The Power of a Positive No

Great managers and negotiators can say no so that it sounds like yes– and that’s an indispensable skill.

William Ury Bantam Dell Books
Read Summary

Don’t Know What to Say at All?

Here are some tips and tools that can help you respond more effectively – and without hesitation – to snide comments from insulting, bossy or troublesome co-workers.

Image of: Comebacks at Work
Book Summary

Comebacks at Work

Control your workplace conversations. Learn to respond so pushy co-workers treat you better.

Kathleen Kelley Reardon and Christopher T. Noblet HarperBusiness
Read Summary

“Well, Boss, This Is…”

A “no” to a colleague may be an option, but what about to the boss, who is already thinking about who she or he can or wants to employ after all the upheavals of the last few weeks?

Try to politely decline by explaining the background to your reluctance and offering an alternative! Bosses who lead teams generally don’t want good workers feeling unhappy. Also, managers don’t always know the full context of a situation when they assign projects.

Image of: How to Say No to Your Boss
Podcast Summary

How to Say No to Your Boss

Saying no to your manager needn’t be as daunting as you might fear.

Alison Green Ask a Manager
Read Summary

Keep in mind: If your concerns are not taken seriously, you will know afterwards that you, as a critical and motivated worker, may be wrongly invested here.

Confidence Trumps Competence

Power differentials do not only exist between managers and subordinates, but unfortunately still exist between the sexes in 2020. That’s why many women, even the most successful, lack confidence. But with effort, you can change that! Boost your confidence by speaking up and taking strategic steps. The following summaries help to make a difference for women in a male-dominated work environment.

Related Summaries in getAbstract’s Library
Image of: Step into Your Moxie
Book Summary

Step into Your Moxie

What you focus on is what you’ll create. Learn to focus with a “moxie” mind-set.

Alexia Vernon New World Library Read Summary
Image of: How to Say It For Women
Book Summary

How to Say It For Women

Women shatter glass ceilings and stereotypes with the power tools of words, grammar and the nonverbal clues of success.

Phyllis Mindell Prentice Hall Press Read Summary
Image of: Inviting Yourself to the Table
Video Summary

Inviting Yourself to the Table

To cultivate a fruitful career, don’t sow wallflowers or shrinking violets.

Kristy Tillman 99U Read Summary
Image of: The Confidence Code
Book Summary

The Confidence Code

Build confidence by doing more, thinking less, banishing negative thoughts and being authentic.

Katty Kay and Claire Shipman HarperBusiness Read Summary
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9 We have curated the most actionable insights from 9 summaries for this feature.
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1 1 Podcast
7 We read and summarized 7 books with 1778 pages for this article.
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