For your knowledge advantage, we put together the most actionable insights from 7 getAbstract summaries (5 books with a total of 1136 pages and 2 articles) on this topic. If you did this work yourself, you would be busy for at least 1354 minutes (about 23 hours). Learn more.
How To Ditch Customer Service From Hell
Poor and inflexible customer service harms us. It also harms the companies that spend millions implementing this type of limbo.
