Author: Gundula Stoll | Journal by getAbstract

This 10 min. read saves you up to 23 hours

For your knowledge advantage, we put together the most actionable insights from 7 getAbstract summaries (5 books with a total of 1136 pages and 2 articles) on this topic. If you did this work yourself, you would be busy for at least 1354 minutes (about 23 hours). Learn more.

How To Ditch Customer Service From Hell

Poor and inflexible customer service harms us. It also harms the companies that spend millions implementing this type of limbo.

by Gundula Stoll
This 10 min. read saves you up to 9 hours

For your knowledge advantage, we put together the most actionable insights from one getAbstract summary (one book with a total of 432 pages) on this topic. If you did this work yourself, you would be busy for at least 509 minutes (about 9 hours). Learn more.

“Work Will Never Love Us Back. Other People Will.”

We’ve been told that we should look for purpose, joy and fulfillment in our jobs. But that claim is a fraud, says labor journalist and author Sarah Jaffe.

by Gundula Stoll
Gundula Stoll (left): “A woman in our village, who used to sew underwear on contract, has made 100 face masks for everyone […] People have been painting, crocheting and embroidering rainbows with the tagline #andratuttobene - #everythingwillbeallright”

This 6 min. read saves you up to 9 hours

For your knowledge advantage, we put together the most actionable insights from 5 getAbstract summaries (2 books with a total of 448 pages, 2 articles and one video) on this topic. If you did this work yourself, you would be busy for at least 532 minutes (about 9 hours). Learn more.

“Everything Will Be All Right” – Hopefully

Almost three weeks into the total lockdown in Italy, there may be some hopeful signs hidden in the gloom. Yet when I last wrote about the potential impact of restrictions on people’s overall health, I…

by Gundula Stoll
The same view of the Corso of Spoleto as last week, but in daylight. (Gundula Stoll)

Locked Up and Going Loco?

Today it’s day 10 of the total lockdown that has effectively turned all of Italy into a ghost country: Bars, restaurants and non-essential businesses must remain closed, and people are only allowed to leave their…

by Gundula Stoll
Picture from the abandoned small town of Spoleto yesterday evening 6.30 pm - actually peak time for the Passeggiata, when the Spoletini usually walk up and down the street, have an aperitivo, and above all want to see and be seen. (Gundula Stoll)

“Let’s Stop This Together”

Italy is the first European country affected by a large-scale coronavirus outbreak – being about eight to 10 days ahead of development in other major countries. What is the current situation on the ground? And…

by Gundula Stoll