“How Can L&D Best Support Leaders and Employees in Their Home Office?”

By evaluating people’s operational challenges and support requirements at least monthly. And by shifting from striving for perfection to improvisation and learning while doing. Here’s a best practice story.

When the COVID-19 crisis hit, the L&D team at AXA UK moved swiftly to assess the needs of leaders and employees under the changed circumstances.

Around 90% of employees were suddenly working remotely, and L&D had to come up with ways to help them adapt to the new situation. To find out people’s real needs and challenges, the L&D had daily conversations with stakeholders and began running a monthly survey asking four questions:

  • How do people feel about communication?
  • How connected do employees feel to their teams?
  • What kind of support do they need?
  • And what is their current state of mood?

The insights the L&D team gained from interacting and surveying stakeholders enabled L&D to offer highly targeted support. Find out here what enormous transformational progress has been made on this path within a very short time:

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Business Not As Usual

Providing targeted support in real time is worth more than a perfectly crafted training workshop.

Sarah Allen and David James Looop
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