When the COVID-19 crisis hit, the L&D team at AXA UK moved swiftly to assess the needs of leaders and employees under the changed circumstances.
Around 90% of employees were suddenly working remotely, and L&D had to come up with ways to help them adapt to the new situation. To find out people’s real needs and challenges, the L&D had daily conversations with stakeholders and began running a monthly survey asking four questions:
- How do people feel about communication?
- How connected do employees feel to their teams?
- What kind of support do they need?
- And what is their current state of mood?
The insights the L&D team gained from interacting and surveying stakeholders enabled L&D to offer highly targeted support. Find out here what enormous transformational progress has been made on this path within a very short time: